No company is more committed to their customers through the post-purchase period like BrandSource. The relationship we develop with our clients extends long after the warranty of their purchases have expired. At BrandSource, we encourage all our Sleep Experts to foster a healthy connection with their customers.We are confident that there is no better way to understand and respond to their preferences and concerns. We caught up with a few customers one year later to hear what they had to say about their purchases and the sales associates who helped them.
“I was a long-time customer of the Brick. I purchased pretty much all of my appliances there and was satisfied with their products. My mattress however was causing me some discomfort, but I was offered little guidance or solid advice. I woke up every morning with neck and lower back pains causing me severe headaches for the duration of the day. Deflated, I took my friend’s advice who referred me to BrandSource.
The staff there was both professional and knowledgeable; so much so that I purchased the latest Ergomotion mattress from the Sleep Experts themselves. One week after my purchase, I was converted. My pain was reduced by 80% and I looked forward to sliding into my new bed every night. One year later, I am a proud friend of BrandSource. I wouldn’t dream of shopping anywhere else for my household appliances and bedroom needs.
Many thanks from a well-rested friend, Lucille”
“Who would have thought that I would actually be excited for bed? I travelled a lot for work and was constantly jet lagged and exhausted. Any bed I was lucky to find during my travels would leave me sweaty, uncomfortable and stressed the next day from lack of quality sleep. Even when I returned home to my own bed, I could never sleep well. That all changed when I purchased Hanover Pillow Top by Concept Zzz from BrandSource.
The moisture wicking fabric kept me cool night after night. I also picked up pillow that supported both my neck and my shoulders, and promoted good airflow that kept me cool. The Sleep Experts were able to identify a problem I didn’t even know I had. One year later, my friends and family notice an improvement in my demeanour. I am energetic as ever, focused, and have a better outlook on life.
Although I continue to travel for my work, I never leave home without my new pillow which helps me sleep on less than comfortable hotel mattresses. I always miss my Hanover Pillow Top when I’m away and look forward to coming home to my oasis of comfort and restful sleep!! If you were lost as I was, give BrandSource a chance; they know what they’re talking about!
There is no better feeling than receiving praise from satisfied customers, months after they purchased a brand-new mattress. At BrandSource, we take your satisfaction to heart and stories like these inspire and motivate us to do even better whenever we can. Our customers’ sleep experience is what keeps us learning, growing and finding new technologies to continue to bring the best mattress into your bedroom.
At BrandSource, we deliver the best in sleep experience, up-to-date sleep technology, and second-to-none customer service.
Gerry, Your Sleep Expert